Every unanswered ring
is a lost service call
Lippy is the AI receptionist built for HVAC shops. It answers heat-wave and freeze-day surges, triages no-heat and no-cool emergencies, and books jobs onto your dispatch board — while your techs stay on the tools.
Service booked · 10:30 AM Tue
AC repair · synced to dispatch
Trusted by HVAC and mechanical shops
of HVAC calls land after hours or on weekends
of callers who can't get through never call back
of homeowners hire the first company that responds
more likely to win with a 5-minute response
Integrations
WorkswiththetoolsyourHVACshopruns
Lippy plugs into field service software and calendars so every booked repair or install lands where your crew already works.
ServiceTitan
Jobber
Housecall Pro
HighLevel
QuickBooks
ThumbtackSoonJobber, ServiceTitan, Housecall Pro and dozens more, plus anything with an API.
Dispatch-ready intake
It books the service call. Not a callback.
Lippy runs HVAC intake the way your best dispatcher would: system type, address, urgency, and whether this is a true comfort emergency — then puts the job on the board.
No-heat and no-cool triage
Flags comfort emergencies and vulnerable residents, warm-transfers per your on-call rules, and schedules tune-ups for business hours.
Books against tech availability
Captures name, address, and issue, then books using real capacity and skills so you walk into a ready ticket.
Maintenance plans & installs
Answers plan questions and books seasonal tune-ups, replacements, and install estimates without tying up the office.
Bilingual on every call
Books in the caller's language and writes the ticket in English for dispatch.
Seasonal surge coverage
Win the job before the next HVAC van does.
Heat waves and freezes stack the phone while techs are on roofs and in attics. Lippy answers every concurrent ring and texts back anything that slips.
Unlimited concurrent answering
Peak days never become a busy signal. Every caller gets a live answer while your crew stays on jobs.
Speed-to-lead on form and ads
Calls or texts new web and marketplace leads in seconds while homeowners are still comparing quotes.
Missed-call text-back
When a ring still slips through, Lippy fires a recovery text before they dial the next company.
Built for HVAC
WhatLippyhandlesforyourshop
Emergency comfort triage
Detects no-heat, no-cool, gas smell, and CO concerns, then escalates or schedules by your rules.
Service & install booking
Books repairs, replacements, and maintenance visits with the right tech capacity.
Maintenance plan follow-up
Keeps membership tune-ups on the calendar instead of buried in voicemail.
Speed-to-lead follow-up
Engages ad and form leads instantly over voice and text.
Missed-call recovery
Texts back unanswered rings so the next HVAC shop does not win by default.
After-hours & overflow
Covers nights, weekends, and daytime rush when every tech is already on a call.
From emergency triage to maintenance memberships — configured around how you run trucks.
How it works
FrommissedringtobookedHVACjob
Fully managed. You stay on the tools — we handle the phones.
We learn your HVAC shop
Services, price book, service area, hours, and exactly what counts as a no-heat or no-cool emergency.
We build & launch your agent
Done-for-you. A hyper-realistic agent that books into your dispatch board and sounds like your best office person.
It books through every surge
Heat waves, freeze nights, and lunch rushes — answered, triaged, and booked while you run the trucks.
From the field
HVACshopsthatstoppedmissingwork
“We were sending half our after-hours calls to voicemail. Now every one gets answered and booked. It paid for itself in the first week.”
Operations Manager
HVAC & Mechanical
“On 100-degree days the phones used to melt down. Lippy answers every concurrent call and puts the jobs on the board.”
Owner
Residential HVAC
“It tells real no-heat emergencies apart from tune-up shoppers and warm-transfers the urgent ones. Feels like a dispatcher who never clocks out.”
Service Manager
Heating & Cooling Co.
Illustrative of outcomes HVAC and home-services clients report. Individual results vary.
Pricing
Simple, flat pricing
Every plan is fully managed and includes white-glove setup. No per-job fees, no surprises.
Solo
- 420 minutes/mo
- Inbound only
- 1 agent
- Dedicated support
Team
- 1,000 minutes/mo
- Outbound enabled
- 5 agents
- Dedicated support
Enterprise
- Custom minutes/mo
- Advanced support
- Unlimited agents
- Custom SLA
Billed annually. Monthly billing available.
HVAC FAQ
