Nobody works up
the nerve to call twice.
Lippy is the AI receptionist built for behavioral health practices. It answers every call with a calm, consistent voice, handles intake and insurance questions, and books the first session, 24/7.
Intake booked · 11:00 AM Mon
Matched to an in-network clinician
Trusted by psychiatry, psychology, therapy, and counseling practices
of first-time callers never call a second practice back
typical no-show rate for behavioral health appointments
average delay when an intake call lands in voicemail
of inbound calls answered, day, night, and weekend
Crisis calls always go to a person
Lippy is configured to recognize crisis and safety language and immediately follow your protocol, which typically means directing the caller to 988 or emergency services and warm-transferring to your on-call clinician. It does not counsel, assess risk, or attempt to manage a crisis, and every crisis-flagged call is documented and surfaced to your team right away.
Integrations
WorkswithyourEHRandscheduling
Lippy connects with the practice-management and calendar tools your practice already runs on.
athenahealth
DrChrono
Practice Fusion
Google Calendar
Outlook
Calendly
HubSpot
JaneSimplePractice, TherapyNotes, Valant and dozens more, plus anything with an API.
Your best intake coordinator, on every call
It books the first session. Not a message.
Lippy doesn't just take a message. It answers with a calm, consistent voice, runs your intake questions, explains coverage from your scripts, and routes anything urgent to a person.
Answers the hardest call someone makes
Reaching out takes weeks of nerve and one voicemail to undo. Lippy picks up live with a calm, consistent voice, day or night, so a client ready to start does not have to work up to calling again.
Intake that actually gets captured
Collects presenting concern, insurance, availability, and in-person versus telehealth preference, then books with a clinician who takes that population or waitlists the client with full context attached.
Crisis routed to humans, always
Configured to recognize crisis and safety language and immediately direct callers to 988, emergency services, or your on-call clinician per your protocol. It never counsels, assesses risk, or manages a crisis itself.
Insurance and fee questions, answered
Explains which panels you accept, self-pay rates, and whether a sliding scale is available, using only language your practice approves, so callers stop bouncing between voicemail and your website.
No-shows & re-engagement, automated
Keep the clients you already have.
Missed sessions and clients who quietly drop off mid-course are where behavioral health practices lose the most revenue. Lippy reminds, confirms, and reconnects.
Cuts no-shows and reconnects lapsed clients
Reminder and confirmation outreach over voice, text, and email ahead of every session, plus re-engagement for clients who dropped off mid-course, where most practices quietly lose recurring revenue.
Texts back every missed call
When a call comes in mid-session, Lippy answers it, and the moment one is missed, fires a text back so the client has a way in that does not require calling again.
Never a busy signal
Unlimited simultaneous calls mean an intake surge or a referral spike never sends a first-time caller to voicemail.
For behavioral health
Builtforeverykindofpractice
Psychiatry
Psychology
Therapy & Counseling
Med Management
Group Practices
Child & Adolescent
Couples & Family
Telehealth Practices
Multi-location Groups
And any practice where the person calling has been putting it off for months.
How it works
Fromfirstcalltofirstsession
Fully managed, done for you. Your clinicians stay in session, we handle the phones.
We learn your practice
Your clinicians, populations and specialties, panels and rates, availability rules, telehealth workflow, and your exact crisis protocol. We build it around how your practice actually runs.
We build & launch your agent
Done-for-you. We craft, test, and tune a calm, hyper-realistic agent that books on your schedule and sounds like your best intake coordinator. You don't lift a finger.
It answers clients around the clock
Every call answered, every intake captured, every crisis call routed straight to a person, day, night, and weekend. Your clinicians stay in session.
From the front office
Practicesthatstoppedmissingintakes
“Our clinicians are in session all day, so intake calls went to voicemail and most never called back. Now every one of them gets a real conversation.”
Practice Manager
Group Therapy Practice
“The crisis protocol was the thing we had to get right. It routes those calls to a person immediately, exactly the way we specified.”
Clinical Director
Behavioral Health Group
“Reminders and follow-up cut our no-shows noticeably, and clients who lapsed are coming back on the calendar.”
Owner
Psychiatry Practice
Illustrative of outcomes behavioral health clients report. Individual results vary.
Pricing
A plan that fits your practice
Every practice runs differently, so we don't box you into rigid tiers. We scope a plan around your call volume, clinicians, and the workflows you want Lippy to handle, then flex it as you grow.
What's involved
Fully managed and built for you, end to end.
- Done-for-you build, testing, and white-glove launch
- Integrated with your EHR / practice-management and scheduling
- Your crisis protocol configured and tested before launch
- Custom intake, insurance, scheduling, and telehealth scripts
- Reminders, no-show follow-up, and missed-call text-back included
- HIPAA BAA and HIPAA-grade data handling
Flexible minutes & pricing
We scope minutes and agents to your actual call volume, then flex them up or down as your practice changes. No per-call fees, no rigid tiers, no surprises.
Simple monthly pricing scoped to your practice. No per-call fees.
FAQ
