Phone · TextAnswer every patient
A warm, human answer on the first ring. No hold music, no phone tree.
Every patient call, answered.
Answers every call, books visits into your EHR, and handles reminders and recall. Fully managed, 24/7.
- Answers on the first ring
- Nights & weekends
- HIPAA-ready
- 30%
- of patient calls can go unanswered at a busy practice
- 25%
- of patients switch providers after one poor phone experience
- $150B+
- estimated annual U.S. cost of missed appointments
- 100%
- of calls answered, day, night, and weekend
Integrations
Works with your EHR.
Visits, intake, and call notes land in your EHR and calendar, set up for you.
4.7
★★★★★★★★★★
Across healthcare
- Epic
- athenahealth
- eClinicalWorks
- ModMed
- DrChrono
- Practice Fusion
HIPAA compliant. BAAs available for healthcare teams. Trust center (opens in a new tab)
Always on
Your next patient won’t wait.
One voicemail and a patient calls across town. Lippy picks up through the morning rush, after hours, and flu season.
Phone · Text
EHR + schedulingBook into your EHR
Captures reason for visit and insurance, then books on live availability.
RemindersCut no-shows
Confirmations, reminders, and recall by voice, text, and email.
Your front desk, covered
It books the visit. Not a message.
Intake
Captures what your team needs, the first time.
- Reason for visit
- Insurance & copays
- Bilingual patient access
Schedule
Real visits on live provider availability.
- Appointment-type rules
- Reschedules & cancels
- Writes back to your EHR
Triage
Routes urgent calls without giving medical advice.
- Flags urgent symptoms
- Warm transfer to nurse line
- Documents every decision
Remind
Fewer no-shows. More patients back on the books.
- Confirmations
- Recall campaigns
- Missed-call text-back
For every practice
From solo practices to health systems.
- Primary care
- Pediatrics
- Dental
- Dermatology
- Behavioral health
- Orthopedics
- Gastroenterology
- Chiropractic
- Orthodontics
- Cardiology
- Specialty & surgical
- Multi-location & health systems
- 01
We learn your practice
Providers, appointment types, insurance, your EHR, and what counts as urgent.
- 02
We build and launch it
We script, test, and tune an agent that sounds like your best patient-access coordinator.
- 03
It answers around the clock
Every call answered, every reminder sent. Your team focuses on patients.
Pricing
A plan that fits your practice.
No rigid tiers. We scope minutes and agents to your call volume and providers, then flex as you grow.
- ✓Done-for-you build and white-glove launch
- ✓Integrated with your EHR and scheduling
- ✓Custom intake, scheduling, and triage scripts
- ✓Reminders, recall, and missed-call text-back
- ✓HIPAA BAA and HIPAA-grade data handling
- ✓Dedicated support and ongoing tuning
FAQ
Questions practices ask.
Can Lippy answer calls after hours and during peak times?+
Yes. Lippy covers after-hours, lunch, and overflow, picking up when your desk doesn't within 20 seconds, so calls that would hit voicemail get booked.
Does Lippy book appointments in our EHR or scheduling system?+
Yes. Lippy checks live provider availability, applies your visit rules, and books, reschedules, or cancels directly in your EHR or PM system.
How does Lippy handle urgent symptoms and emergencies?+
Lippy runs a short scripted triage, warm-transfers urgent callers to your triage or on-call line, and documents the decision. Emergency callers are told to seek emergency care. It never gives clinical advice or diagnoses.
Can Lippy reduce no-shows and bring patients back?+
Yes. Confirmations, reminders, recall, and reactivation by voice, text, and email cut no-shows, and your waitlist backfills cancellations.
Is patient information handled securely and is Lippy HIPAA-ready?+
Lippy uses HIPAA-grade data handling: encrypted audio, transcripts, and records, access controls, and audit logging. We sign a BAA before any protected health information reaches the agent.