Every missed call
is a patient who goes elsewhere.
Lippy is the AI receptionist built for healthcare practices. It answers every call and books patients straight into your system, 24/7.
Patient booked · 9:40 AM Tue
Synced to your EHR
Trusted by practices and front offices in your community
of patient calls can go unanswered at a busy practice
of patients switch providers after one poor phone experience
estimated annual U.S. cost of missed appointments
of inbound calls answered, day, night, and weekend
Integrations
WorkswithyourEHRandscheduling
Lippy connects with the EHR and calendar systems your practice already relies on.
Epic
athenahealth
DrChrono
ModMed
eClinicalWorks
Practice Fusion
Google Calendar
CalendlyEpic, athenahealth, ModMed and dozens more, plus anything with an API.
Your best patient-access coordinator, on every call
It books the visit. Not a message.
Lippy doesn't just take a message. It runs patient intake, answers insurance questions, tells an urgent call from a routine one, and books straight onto your schedule.
Books real visits, not messages
Checks live provider availability in your EHR or practice-management system, applies your appointment-type rules, and books, reschedules, or cancels, then writes it straight back so your team never re-keys.
Patient intake, done right
Captures reason for visit, insurance, and demographics, qualifying and booking new and returning patients the moment they call instead of leaving a voicemail to chase.
Answers insurance questions
Handles common coverage, copay, and policy questions and queues verification when a visit is booked, so the front desk walks in to fewer manual checks.
Triage you can trust
Flags urgent symptoms and warm-transfers to your triage or on-call line, advises callers with emergencies to seek emergency care, and documents the decision, without ever giving medical advice.
Reminders & recall, automated
Fill the schedule. Then keep it full.
No-shows and lapsed patients quietly drain revenue, and most after-hours callers just dial the next practice. Lippy answers, works your reminder and recall lists, and texts back anything you miss.
Reminders & recall that book
Proactive confirmations, reminders, and recall across voice, text, and email cut no-shows and bring overdue and lapsed patients back onto the schedule.
Texts back every missed call
When a call slips through during a rush or after hours, Lippy answers it, and the moment one is missed, fires a text back before the patient dials the practice across town.
Never a busy signal
Unlimited simultaneous calls mean a Monday-morning rush or a flu-season spike never sends patients to voicemail.
For healthcare
Builtforeverypractice
Primary Care
Pediatrics
Gastroenterology
Dental
Cardiology
Behavioral Health
Orthopedics
Specialty & Surgical
Multi-location & Health Systems
And any practice where a missed call is a patient who didn't get care.
How it works
Frommissedcalltobookedpatient
Fully managed, done for you. Your team stays with the patient in front of them, we handle the phones.
We learn your practice
Your providers, appointment types, insurance, hours, EHR, and exactly what counts as urgent. We build it around how your practice actually runs.
We build & launch your agent
Done-for-you. We craft, test, and tune a hyper-realistic agent that books on your schedule and sounds like your best patient-access coordinator. You don't lift a finger.
It answers patients around the clock
Every call answered, every reminder sent, every visit on your schedule, day, night, and weekend. Your team focuses on the patient in front of them.
From the front office
Practicesthatstoppedmissingpatients
“We were sending after-hours and overflow calls to voicemail. Now every patient gets answered and booked. The schedule fills itself.”
Practice Manager
Family Medicine
“Lippy works our reminder and recall lists better than we could by hand. No-shows are down and lapsed patients are coming back every week.”
Administrator
Multi-specialty Clinic
“It triages urgent calls to our nurse line and books everything else straight onto the schedule. It's like a coordinator who never takes a day off.”
Owner
Urgent Care
Illustrative of outcomes healthcare clients report. Individual results vary.
Pricing
A plan that fits your practice
Every practice runs differently, so we don't box you into rigid tiers. We scope a plan around your call volume, providers, and the workflows you want Lippy to handle, then flex it as you grow.
What's involved
Fully managed and built for you, end to end.
- Done-for-you build, testing, and white-glove launch
- Integrated with your EHR / practice-management and scheduling
- Custom intake, scheduling, and triage scripts for your practice
- Reminders, recall, and missed-call text-back included
- HIPAA BAA and HIPAA-grade data handling
- Dedicated support and ongoing tuning
Flexible minutes & pricing
We scope minutes and agents to your actual call volume, then flex them up or down as your practice changes. No per-call fees, no rigid tiers, no surprises.
Simple monthly pricing scoped to your practice. No per-call fees.
FAQ
Questionspracticesask
Ready to answer every patient who calls?
See how Lippy answers 100% of your calls, books on your schedule, and wins back the patients you're missing, in a 15-minute demo built around your practice.