Consultation intake
Captures treatment interest, goals, and timing, answers pricing questions, and books the consult on the first call.
The AI receptionist that
books every aesthetic consult
Don't lose consults to a busy front desk. Lippy answers 100% of calls, books and rebooks clients, with HIPAA-grade data handling.
Why med spas choose Lippy
Win the high-ticket consults your desk misses
100%
of calls answered
A missed call can mean a lost injectables or laser package worth hundreds to thousands. Lippy answers during treatments, lunch, and after hours.
Real-time
consult & treatment booking
Lippy books, reschedules, and cancels consults and treatments against live provider availability and your rules, then writes changes back so nobody re-keys.
Proactive
rebooking & recall
Voice, text, and email campaigns rebook maintenance treatments, win back lapsed clients, and backfill cancellations, turning one visit into a recurring plan.
Integrations
Works with the tools you already run.
Bookings, notes, and patient details land in the systems you already run, set up for you.
4.7
★★★★★★★★★★
Across med spas
- Boulevard
- Vagaro
- Mindbody
- Mangomint
- Square
- Google Calendar
- Aesthetic Record
- Klaviyo
HIPAA compliant. BAAs available for healthcare teams. Trust center (opens in a new tab)
What Lippy handles for your clinic
A full aesthetic front office, not an answering machine
Scheduling & cancellation backfill
Books and reschedules against real-time availability, and fills last-minute cancellations from your waitlist so chair time isn't lost.
Treatment & pricing questions
Answers common questions on treatments, packages, pricing, and prep, so clients get answers, not a callback that never comes.
Rebooking & reactivation
Runs outbound recall over voice, SMS, and email to rebook maintenance treatments and win back lapsed clients.
Compliant data handling
Protects client data with HIPAA-grade encryption, access controls, and audit logs, and signs a BAA before protected health information flows.
How it works
We handle everything, from first call to fully optimized.
Med spa FAQ
Questions med spas ask
Can Lippy answer when my team is with clients or after hours?+
Yes. Lippy covers calls during treatments, at lunch, and after hours, so high-value consults get booked instead of going to voicemail or a competitor.
Does Lippy book consultations and treatments or just take messages?+
Lippy books real appointments against live provider availability and your appointment-type rules, handles reschedules and cancellations, and writes changes back automatically.
Can Lippy rebook maintenance treatments and recover lapsed clients?+
Yes. Lippy runs rebooking, confirmations, and reactivation over voice, text, and email, and backfills cancellations from your waitlist.
Can Lippy answer treatment and pricing questions?+
Lippy answers common questions on treatments, packages, pricing, and prep using the information you configure, so callers get an accurate answer and a booked consult.
Is client information handled securely?+
Lippy uses HIPAA-grade data handling: encrypted call audio, transcripts, and records, access controls, and audit logging. It signs a BAA before any protected health information flows.