Every missed call
is a sale you never closed.
Lippy is the AI phone agent built for e-commerce brands. It answers every shopper call, resolves order questions, and routes pre-sale inquiries, 24/7.
Order update sent · 2:30 PM Thu
Synced to your helpdesk
Trusted by DTC brands and online retailers
of shoppers expect a response within 5 minutes
more likely to convert with instant phone support
of support calls are order-status questions
of inbound calls answered, day, night, and weekend
Integrations
Workswithyourstorestack
Lippy connects with the commerce, support, and CRM tools your store already runs on.
Shopify
Stripe
Square
Zendesk
Klaviyo
Mailchimp
Zapier
SlackShopify, Stripe, Zendesk and dozens more, plus anything with an API.
Your best support agent, on every call
It resolves the issue. Not a voicemail.
Lippy doesn't just take a message. It answers order-status questions, handles returns and exchanges, captures pre-sale questions, and routes complex cases to your team with full context.
Resolves real issues, not messages
Looks up order status in your commerce platform or helpdesk, answers WISMO and return questions, and creates tickets with full context so your team never re-asks.
Pre-sale support, done right
Answers product questions, sizing, availability, and shipping timelines, then routes high-intent shoppers to your team or sends a checkout link.
Handles order & return questions
Handles order tracking, returns, exchanges, and refund policy questions and escalates edge cases with full order context attached.
Escalates with context
Warm-transfers angry customers and VIP accounts to a human with order history attached, and documents every handoff against your brand guidelines.
Post-purchase & recovery, automated
Convert the call. Then keep the customer.
Shoppers call about orders at all hours, and most won't wait on hold. Lippy answers WISMO and return questions instantly, recovers abandoned carts, and texts back anything you miss.
Cart recovery that converts
Proactive cart-recovery texts and follow-up across voice, SMS, and email bring abandoned checkouts back and turn pre-sale calls into orders.
Texts back every missed call
When a call slips through during a rush or after hours, Lippy answers it, and the moment one is missed, fires a text back before the shopper buys from a competitor.
Never a busy signal
Unlimited simultaneous calls mean a Monday-morning rush or renewal-season spike never sends shoppers to voicemail.
For e-commerce
Builtforeverystore
Apparel & Fashion
Beauty & Cosmetics
Home & Furniture
Electronics
Food & Beverage
Health & Wellness
Jewelry & Accessories
Subscription & DTC
Multi-brand Retailers
And any brand where a missed call is a cart that never checked out.
How it works
Frommissedcalltoresolvedticket
Fully managed, done for you. Your team stays focused on fulfillment, we handle the phones.
We learn your store
Your catalog, policies, helpdesk, commerce platform, hours, and escalation rules. We build it around how your brand actually supports customers.
We build & launch your agent
Done-for-you. We craft, test, and tune a hyper-realistic agent that resolves calls and sounds like your best support rep. You don't lift a finger.
It answers shoppers around the clock
Every call answered, every order question resolved, every cart followed up, day, night, and weekend. Your team focuses on fulfillment and growth.
From the store
Brandsthatstoppedmissingorders
“Peak season used to bury our inbox and phone line. Now every WISMO call gets answered instantly and our CSAT actually went up.”
Head of CX
DTC Apparel Brand
“Lippy handles returns and exchange questions better than our seasonal hires, and it never goes off-script on our refund policy.”
Operations Lead
Shopify Plus Store
“Pre-sale calls used to die in voicemail. Now shoppers get product answers on the spot and we close orders we would have lost.”
Founder
Health & Beauty DTC
Illustrative of outcomes e-commerce clients report. Individual results vary.
Pricing
A plan that fits your store
Every store runs differently, so we don't box you into rigid tiers. We scope a plan around your call volume, SKUs, and the workflows you want Lippy to handle, then flex it as you grow.
What's involved
Fully managed and built for you, end to end.
- Done-for-you build, testing, and white-glove launch
- Integrated with your commerce platform, helpdesk, and CRM
- Custom support, escalation, and brand-voice scripts
- Cart recovery and missed-call text-back included
- Order lookup and ticket creation workflows
- Dedicated support and ongoing tuning
Flexible minutes & pricing
We scope minutes and agents to your actual call volume, then flex them up or down as your store changes. No per-call fees, no rigid tiers, no surprises.
Simple monthly pricing scoped to your store. No per-call fees.
FAQ
