Every missed call
is a delayed consult.
Lippy is the AI receptionist built for orthopedic practices. It answers every call, runs injury intake, and books consults and PT straight to your schedule, 24/7.
Consult booked · 10:30 AM Tue
Synced to your EHR schedule
Trusted by orthopedic practices and front offices in your community
of clinic calls can go unanswered at a busy ortho practice
of patients switch providers after one poor phone experience
coverage for intake, PT booking, and waitlist backfill
of inbound calls answered, day, night, and weekend
Integrations
WorkswithyourEHRandscheduling
Lippy connects with the EHR and calendar systems your orthopedic practice already relies on.
Epic
athenahealth
DrChrono
ModMed
eClinicalWorks
Practice Fusion
Google Calendar
CalendlyEpic, athenahealth, ModMed and dozens more, plus anything with an API.
Your best patient-access coordinator, on every call
It books the consult. Not a message.
Lippy doesn't just take a message. It runs injury intake, answers insurance questions, escalates urgency without giving medical advice, and books consults and PT straight onto your schedule.
Books real visits, not messages
Checks live provider and PT availability in your EHR, applies your visit-type rules, and books consults, imaging, post-op, and rehab visits, then writes it straight back so your team never re-keys.
Injury intake, done right
Captures injury history, referring physician, imaging status, insurance, and contact details, qualifying and booking new patients the moment they call instead of leaving a voicemail to chase.
Answers insurance & referral questions
Handles common coverage, referral, and imaging-authorization questions and queues verification when a visit is booked, so the front desk walks in to fewer manual checks.
Urgency escalation you can trust
Flags red-flag symptoms, warm-transfers to your triage or on-call line, and advises true emergencies to seek emergency care. Lippy never diagnoses or gives medical advice.
Follow-up, PT & waitlist, automated
Fill every clinic slot. Then keep it full.
Empty slots from cancellations and no-shows drain revenue. Lippy answers, works your waitlist, books PT and post-op follow-up, and texts back anything you miss.
PT, post-op & waitlist that fill
Proactive confirmations, post-op follow-up, and waitlist backfill across voice and text cut no-shows and turn cancellations into booked consults and rehab sessions.
Texts back every missed call
When a call slips through during clinic rush or after hours, Lippy answers it, and the moment one is missed, fires a text back before the patient dials the practice across town.
Never a busy signal
Unlimited simultaneous calls mean a Monday-morning injury surge or a sports-season spike never sends patients to voicemail.
For orthopedics
Builtforeveryspecialty
Sports Medicine
Joint Replacement
Spine
Hand & Upper Extremity
Foot & Ankle
Trauma
Pediatric Ortho
PT & Rehab
Multi-location Groups
And any practice where a missed call is a delayed consult and an empty clinic slot.
How it works
Frommissedcalltobookedconsult
Fully managed, done for you. Your team stays with the patient in clinic, we handle the phones.
We learn your practice
Your providers, PT schedules, visit types, imaging referrals, hours, EHR, and exactly what counts as urgent. We build it around how your clinic actually runs.
We build & launch your agent
Done-for-you. We craft, test, and tune a hyper-realistic agent that books on your schedule and sounds like your best patient-access coordinator. You don't lift a finger.
It answers patients around the clock
Every call answered, every consult and PT visit booked, every waitlist worked, day, night, and weekend. Your team focuses on the patient in the clinic.
From the front office
Practicesthatstoppedmissingconsults
“We were sending after-hours injury calls to voicemail. Now every consult request gets answered and booked. The schedule fills itself.”
Practice Manager
Orthopedic Sports Medicine
“Lippy books PT and post-op follow-ups better than we could by hand. Waitlist backfill keeps empty slots from sitting open.”
Administrator
Multi-location Ortho Group
“It escalates urgent calls to our triage line and books everything else straight onto the schedule, without ever giving medical advice.”
Owner
Joint Replacement Practice
Illustrative of outcomes orthopedic clients report. Individual results vary.
Pricing
A plan that fits your practice
Every practice runs differently, so we don't box you into rigid tiers. We scope a plan around your call volume, providers, and the workflows you want Lippy to handle, then flex it as you grow.
What's involved
Fully managed and built for you, end to end.
- Done-for-you build, testing, and white-glove launch
- Integrated with your EHR / practice-management and scheduling
- Custom injury intake, PT booking, and urgency-escalation scripts
- Post-op follow-up, reminders, and missed-call text-back included
- HIPAA BAA and HIPAA-grade data handling
- Dedicated support and ongoing tuning
Flexible minutes & pricing
We scope minutes and agents to your actual call volume, then flex them up or down as your practice changes. No per-call fees, no rigid tiers, no surprises.
Simple monthly pricing scoped to your practice. No per-call fees.
FAQ
