Every missed call
delays care or loses a referral.
Lippy is the AI receptionist built for gastroenterology practices. It answers every call, handles prep questions, and books procedures straight to your schedule, 24/7.
Colonoscopy booked · 7:30 AM Wed
Synced to your EHR
Trusted by GI practices and endoscopy centers in your community
of patient calls can go unanswered at a busy GI practice
of patients switch providers after one poor phone experience
average delay when a referral lands in voicemail overnight
of inbound calls answered, day, night, and weekend
Integrations
WorkswithyourEHRandscheduling
Lippy connects with the EHR and calendar systems your GI practice already relies on.
Epic
athenahealth
DrChrono
ModMed
eClinicalWorks
Practice Fusion
Google Calendar
CalendlyEpic, athenahealth, ModMed and dozens more, plus anything with an API.
Your best patient-access coordinator, on every call
It books the procedure. Not a message.
Lippy doesn't just take a message. It runs referral intake, answers prep questions from your scripts, tells an urgent call from a routine one, and books straight onto your schedule.
Books real procedures, not messages
Checks live provider and room availability in your EHR, applies your appointment-type rules, and books, reschedules, or cancels colonoscopy and endoscopy visits, then writes them straight back.
Referral intake, done right
Captures referring provider, reason for visit, insurance, and contact details, qualifying and booking new referrals the moment they call instead of leaving a voicemail to chase.
Prep questions from your scripts
Answers common colonoscopy prep timing and logistics questions from scripts your practice approves, so fewer patients show up unprepared or cancel last-minute.
After-hours triage you can trust
Flags urgent symptom calls and warm-transfers to your on-call or triage line, advises callers with emergencies to seek emergency care, and documents the decision, without ever giving clinical advice.
Surveillance recall & reactivation, automated
Fill every slot. Then keep it full.
Overdue surveillance and after-hours callers often book elsewhere. Lippy answers, works your recall list, and texts back anything you miss.
Surveillance recall that books
Proactive voice, text, and email campaigns bring overdue surveillance and follow-up patients back onto the schedule, closing the gap between recommended and actual recall.
Texts back every missed call
When a call slips through during clinic or after hours, Lippy answers it, and the moment one is missed, fires a text back before the patient or referring office dials elsewhere.
Never a busy signal
Unlimited simultaneous calls mean a prep-day rush or a referral spike never sends callers to voicemail.
For gastroenterology
BuiltforeveryGIpractice
General GI
Hepatology
IBD Clinic
Endoscopy Center
Colonoscopy Prep
Motility
Pancreatic
Multi-location GI
Hospital-affiliated
And any GI practice where a missed call delays care or loses a referral.
How it works
Frommissedcalltobookedprocedure
Fully managed, done for you. Your team stays with the patient in clinic, we handle the phones.
We learn your practice
Your providers, procedure types, prep scripts, referral rules, hours, EHR, and exactly what counts as urgent. We build it around how your GI practice actually runs.
We build & launch your agent
Done-for-you. We craft, test, and tune a hyper-realistic agent that books on your schedule and sounds like your best patient-access coordinator. You don't lift a finger.
It answers patients around the clock
Every call answered, every prep question handled, every visit on your schedule, day, night, and weekend. Your team focuses on the patient in front of them.
From the front office
Practicesthatstoppedmissingreferrals
“We were sending after-hours prep and referral calls to voicemail. Now every patient gets answered and procedures land on the schedule.”
Practice Manager
General Gastroenterology
“Lippy works our surveillance recall better than we could by hand. Overdue patients are coming back on the books every week.”
Administrator
Endoscopy Center
“It routes urgent calls to our on-call line and books everything else straight into the EHR. It's like a coordinator who never takes a day off.”
Owner
Multi-location GI Group
Illustrative of outcomes GI clients report. Individual results vary.
Pricing
A plan that fits your practice
Every practice runs differently, so we don't box you into rigid tiers. We scope a plan around your call volume, providers, and the workflows you want Lippy to handle, then flex it as you grow.
What's involved
Fully managed and built for you, end to end.
- Done-for-you build, testing, and white-glove launch
- Integrated with your EHR / practice-management and scheduling
- Custom prep, referral-intake, scheduling, and triage scripts
- Reminders, surveillance recall, and missed-call text-back included
- HIPAA BAA and HIPAA-grade data handling
- Dedicated support and ongoing tuning
Flexible minutes & pricing
We scope minutes and agents to your actual call volume, then flex them up or down as your practice changes. No per-call fees, no rigid tiers, no surprises.
Simple monthly pricing scoped to your practice. No per-call fees.
FAQ
