What to set
Let your team answer first.
Set both *92 and *90. Your desk phones ring first, and Lippy only takes the calls your team misses.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Star codes from the desk phone
Lift the handset, dial the code, then follow the prompt to enter the number.
Forward when
Turn on
Turn off
No answer
On
*92Lippy numberOff
*93Busy
On
*90Lippy numberOff
*91Every call
On
*72Lippy numberOff
*73
- 1Lift the handset on your Comcast Business line and wait for the dial tone.
- 2Dial *92. When prompted, enter your 10-digit Lippy number and press #.
- 3Wait for the confirmation tone. Repeat with *90 for busy calls.
- 4Call the business number from another phone and let it ring to confirm Lippy answers.
Online account
- 1Sign in to your Comcast Business voice account online (VoiceEdge users go to voiceedge.comcast.com).
- 2Open the call forwarding settings for the line.
- 3Turn on forwarding for no answer and busy, enter your Lippy number, and save.
- 4Set the number of rings before forwarding if your account offers it.
Good to know
Before you switch it on.
- Comcast's busy forwarding also applies when Do Not Disturb is on.
- Phones in a hunt group, and systems on SIP trunks or PRI lines, are set up differently. Ask Comcast or your installer which applies to you.
- Forwarding only moves calls on that line. Set it on each number customers call.
Sources · checked November 2026
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
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“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
Comcast Business forwarding questions.
Can I choose how many rings before Comcast forwards a call?+
Yes, in your online account. Set up no-answer forwarding there and pick the number of rings your screen offers.
How do I check that Comcast Business forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Spectrum Business
- RingCentral
- Google Voice
- Quo (formerly OpenPhone)
- Grasshopper
- Zoom Phone
- Nextiva