What to set
Let your team answer first.
Use no-answer and busy forwarding in Voice Manager so your team answers first. Use *72 when you want Lippy on every call, like after hours.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Forward every call from the phone
Forward when
Turn on
Turn off
Every call
On
*72Lippy numberOff
*73
- 1Pick up the business phone and dial *72.
- 2At the dial tone, enter your 10-digit Lippy number and wait for the confirmation announcement.
- 3To stop, dial *73 and wait for the confirmation tone.
Busy and no-answer forwarding in Voice Manager
- 1Sign in to Spectrum Business Voice Manager.
- 2Open the line's call forwarding features.
- 3Turn on Call Forward No Answer, enter your Lippy number, and choose the number of rings.
- 4Turn on Call Forward Busy with the same number, and save.
Good to know
Before you switch it on.
- Forwarding replaces your Spectrum voicemail for those calls. That's expected, since Lippy answers instead.
- In a hunt group, hunting runs before busy and no-answer forwarding. Forwarding all calls on the main number overrides hunting.
- Voice Manager's Call Scheduler can switch forwarding on and off by time of day, for example after hours only.
- Spectrum Mobile lines use different steps.
Sources · checked November 2026
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
★★★★★
“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
Spectrum Business forwarding questions.
Do *90 and *92 work on Spectrum Business?+
Spectrum's Business Voice guide says busy and no-answer forwarding can't be set by phone and must be set in the Voice Manager portal. If a code works on your line, the portal still shows the setting.
How do I check that Spectrum forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Comcast Business
- RingCentral
- Google Voice
- Quo (formerly OpenPhone)
- Grasshopper
- Zoom Phone
- Nextiva