What to set
Let your team answer first.
Set no-answer and busy forwarding so your team answers first. Use *72 only when you want Lippy on every call.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Feature access codes
Dial the code, enter the number when prompted, then press #.
Forward when
Turn on
Turn off
No answer
On
*92Lippy number#Off
*93Busy
On
*90Lippy number#Off
*91Every call
On
*72Lippy number#Off
*73
- 1From your Nextiva phone, dial *92.
- 2When prompted, enter your 10-digit Lippy number and press #.
- 3Wait for the message to finish. Repeat with *90 for busy calls.
- 4Call the number from another phone and let it ring to confirm Lippy answers.
Nextiva Voice Portal
- 1Sign in to the Nextiva Voice Portal.
- 2Open the forwarding features for the user or number.
- 3Turn on forwarding for no answer and busy, enter your Lippy number, and save.
Good to know
Before you switch it on.
- Nextiva's busy forwarding also applies when Do Not Disturb is on, or when call waiting is off and you're on a call.
- Forwarding applies to calls made directly to that user. For a main number on an auto attendant or call group, set the routing there.
- *21*, *67*, and *61* play the current status of forward-all, busy, and no-answer forwarding.
Sources · checked November 2026
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
★★★★★
“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
Nextiva forwarding questions.
How do I check whether Nextiva forwarding is on?+
Dial *61* for no-answer forwarding, *67* for busy, or *21* for forward-all. Nextiva plays whether it's on and where calls go.
How do I check that Nextiva forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Comcast Business
- Spectrum Business
- RingCentral
- Google Voice
- Quo (formerly OpenPhone)
- Grasshopper
- Zoom Phone