What to set
Let your team answer first.
Use a Workspace ring group. Set Unanswered calls to Forward the caller, and set the after-hours action to forward as well.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Google Workspace Voice ring group (Standard or Premier)
Needs an admin with the Google Voice Admin role.
- 1In the Google Admin console, go to Menu, Apps, Google Workspace, Google Voice.
- 2Click Ring groups and open the group your business number rings.
- 3Click Configuration, then Unanswered calls. Choose Forward the caller and enter your Lippy number. Google applies this after 30 seconds.
- 4Optional: under working hours, set After hours action to Forward the caller, Phone number, and enter the same number.
- 5Click Save and call the number from another phone to test it.
Personal Google Voice
Google Voice forwards only to linked numbers you verify with a code, and Google's help says forwarding to an automated system isn't supported. For Lippy, publish your Lippy number directly or move the line to Workspace.
Good to know
Before you switch it on.
- Ring group calls don't ring members' linked mobile numbers, only their primary Google Voice number.
- Ring groups and their unanswered and after-hours forwarding come with Voice Standard and Premier, not Starter.
Sources · checked November 2026
- Google Voice Help: Set up your phone to make and receive calls
- Google Workspace Help: Edit ring groups
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
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“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
Google Voice forwarding questions.
Can I forward personal Google Voice calls to an AI receptionist?+
Google's help says forwarding calls from a Google Voice number to an automated system is unsupported, and points businesses to Google Workspace. Use a Workspace ring group, or give customers your Lippy number directly.
How do I check that Google Voice forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Comcast Business
- Spectrum Business
- RingCentral
- Quo (formerly OpenPhone)
- Grasshopper
- Zoom Phone
- Nextiva