What to set
Let your team answer first.
Forward unanswered calls during business hours and every call during closed hours. Don't add Lippy to the ring list with the press-1 prompt on.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Zoom web portal
- 1Sign in to the Zoom web portal, click your profile, then Zoom Phone, then the Settings tab.
- 2In Business Hours, click Edit next to Call Handling.
- 3Under When a call is not answered, choose Forward to External Number, enter your Lippy number, and save.
- 4In Closed Hours, set the same forwarding if you want Lippy on every after-hours call.
- 5Call the number from another phone and let it ring to confirm Lippy answers.
Good to know
Before you switch it on.
- If you add the Lippy number to the ring list with Add Phone Number instead, uncheck Require to press 1 before connecting the call. That prompt waits for a person to press 1.
- Calls forwarded to an outside number may be billed under your Zoom Phone calling plan.
- Admins can set this for users in the Admin center under Phone System, Users & Rooms. Policies can block forwarding to outside numbers.
- For a main number on an Auto Receptionist or call queue, set the forwarding there.
Sources · checked November 2026
- Zoom Support: Changing personal Zoom Phone settings
- Zoom Technical Library: Zoom Phone on the web portal
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
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“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
Zoom Phone forwarding questions.
Why does Lippy not pick up when Zoom forwards a call?+
If Lippy is in your Call Handling ring list, check Require to press 1 before connecting the call. With it on, the call waits for someone to press 1. Uncheck it and save, or forward from When a call is not answered instead.
How do I check that Zoom Phone forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Comcast Business
- Spectrum Business
- RingCentral
- Google Voice
- Quo (formerly OpenPhone)
- Grasshopper
- Nextiva