What to set
Let your team answer first.
Use Missed calls, not Forward all calls, during work hours. Set After hours separately if you want Lippy on every after-hours call.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Forward missed calls (recommended)
- 1In the RingCentral desktop or web app, click Settings, then Phone.
- 2Scroll to Call handling and click Edit.
- 3Under Missed calls, choose Forward to external number and enter your Lippy number.
- 4Repeat in the After hours tab if you have separate hours, then click Save.
Forward every call
- 1Click your profile picture, then Call rules.
- 2Click Forward all calls and choose Forward the call from the Incoming calls menu.
- 3Click Number, enter your Lippy number, and add a schedule if you want it to run on a timer.
- 4Click Save.
Good to know
Before you switch it on.
- Admins can set this for any user, and for shared lines, in the Admin Portal.
- Custom rules can forward by caller, number dialed, or date and time. They take priority over normal call handling.
- If you set forwarding on one extension, calls to the company number or a call queue may route differently. Set it where your main number lands.
Sources · checked November 2026
- RingCentral: Setting up user call forwarding in the app
- RingCentral: Forwarding calls in the app and Admin Portal
- RingCentral: Creating custom answering rules
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
★★★★★
“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
RingCentral forwarding questions.
Which RingCentral extension should I forward?+
The one your main business number rings. If it goes to an IVR, call queue, or ring group, set the missed-call or no-answer action there. Forwarding a single user's extension won't catch calls that never reach it.
How do I check that RingCentral forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Comcast Business
- Spectrum Business
- Google Voice
- Quo (formerly OpenPhone)
- Grasshopper
- Zoom Phone
- Nextiva