What to set
Let your team answer first.
Ring users first, then Forward call as the fallback. Add a Business hours step if you want Lippy on every after-hours call.
You get your Lippy number during setup. Forwarding doesn’t move or port your number, and you can turn it off at any time.
Forward unanswered calls in the call flow (recommended)
- 1Open Quo on web or desktop, then go to Settings, Phone numbers, and pick the number.
- 2Click Edit call flow.
- 3Drag a Forward call step after Ring users, and enter your Lippy number as the external number.
- 4Optional: add a Business hours step and forward the after-hours branch too. Publish the flow.
Forward every call
- 1In the call flow builder, click the Default call flow menu at the top.
- 2Choose Forward all calls, enter your Lippy number, and click Forward.
- 3Publish the flow. To undo it, switch back to Default call flow and publish again.
Good to know
Before you switch it on.
- Quo forwards only to US and Canadian numbers.
- Quo can't record or transcribe a forwarded call, and unanswered forwarded calls don't fall back to Quo voicemail. Lippy keeps the recording and summary instead.
- The Forward all calls flow can't have other steps.
Sources · checked November 2026
Providers change their menus and codes. If a step doesn’t match what you see, your provider’s support page is the final word, and our team will walk you through it during setup.
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“I have been using Lippy AI for my notary business for about two months and I LOVE IT! The portal is amazing and the AI secretary says exactly what I thought her to say. I have had great feedback from clients and love knowing that I don't have to pick up every call. I also appreciate that they can filter spam calls.”
FAQ
Quo (formerly OpenPhone) forwarding questions.
Can I use Lippy instead of Quo's built-in AI agent?+
Yes. Point the Forward call step at your Lippy number instead of the Sona step. Lippy answers, books, and follows up by text and email.
How do I check that Quo forwarding works?+
Call your business number from a phone that is not on the account and let it ring. If you set forwarding for unanswered calls, Lippy should pick up after your phones ring. If you forwarded every call, Lippy should pick up right away. If the call still goes to your old voicemail, the forwarding did not save.
Other phone systems
- Verizon
- AT&T
- T-Mobile
- Comcast Business
- Spectrum Business
- RingCentral
- Google Voice
- Grasshopper
- Zoom Phone
- Nextiva